Subscription & Billing

The Billing page shows your current subscription plan, resource usage, and gives you access to the Billing Portal where you can update payment methods, change plans, and download invoices.

Accessing Billing

1. Go to Settings > Billing

Note: Billing actions are available to active users with the billing.manage permission. The account owner normally has this permission; other team members without it should contact an owner or billing manager.

Your Current Plan

When you have an active subscription, the Billing page displays:

• Plan name — Your current tier with an active status badge
• Plan details — Pricing, billing interval (monthly or yearly), and the number of seats included
• Status badge — Shows whether your subscription is Active, on Trial, Past Due, Canceled, or another state

Subscription Statuses

Cancellation, Restriction, and Reactivation

When cancellation is scheduled for the end of the billing period, your paid plan, features, capacity, and normal account access remain available until the date confirmed by the billing provider. The Billing page and account banner show that date. The normal Billing Portal cancellation flow uses this period-end behavior; immediate cancellation is reserved for exceptional provider or NowRep Support action.

When the provider confirms that cancellation is effective, NowRep changes the account to a restricted state. There is no recovery window or read-only customer period. Your account records are preserved, but ordinary operational changes and account data routes are unavailable until the subscription is reactivated.

Reactivation through a valid new or restored subscription restores the verified tier and capacity and records the lifecycle transition. After Support decommissions an account, customer checkout and reactivation are disabled. Support must reopen it first. Reopening without a verified active subscription returns the account to restricted status; reopening with one restores the subscription state atomically. Cancellation and Support lifecycle actions do not delete your account data.

Pending Changes

If you have scheduled a subscription change (for example, reducing seats), an informational notice appears showing what will change and when. Visit the Billing Portal to review or cancel pending changes before they take effect.

Plans & Pricing

NowRep offers Solo, Solo+, Pro, Pro+, and Enterprise subscription options. Pricing is coordinated with the NowRep team so we can match the right plan to the agency's roster size, site needs, migration scope, and onboarding support.

Solo

Designed for individual managers and growing rosters.

Solo+ includes the same resource capacity plus portfolio website management, Showmo for showcards, media kits, and Motion layouts, and billing and invoicing workflows.

Pro

Designed for teams managing larger rosters.

Pro+ includes the same resource capacity plus portfolio website management, Showmo for showcards, media kits, and Motion layouts, and billing and invoicing workflows.

Enterprise

For large agencies with contract-defined capacity and support.

• All shipped Plus features
• Capacity, onboarding, and support defined in your contract
• No public API is currently available

Pricing: Custom — contact us for details.

How Limits Scale

Solo and Pro resource limits scale with the seats included in the plan. Enterprise capacity is defined in the account contract.

For example, a plan with 3 seats includes 750 Talent records, 1,500 portfolios, 30 boards, and 30 GB of storage.

Plan Changes and Premium Access

When a plan change removes a premium feature, NowRep preserves the related content and history but blocks new premium actions. Restoring an eligible plan or resolving the account with support restores access to the preserved data. Downgrade and restoration notices go to the account owner; contact support if you need help with a feature change.

Billing Portal

The Billing Portal is a secure page hosted by Stripe (our payment processor) where you can:

• Update your credit card or payment method
• Change your subscription plan (upgrade or downgrade)
• Add or remove seats
• View and download past invoices
• Cancel your subscription

To access the Billing Portal:

1. Go to Settings > Billing
2. Click Visit Billing Portal

You will be redirected to a secure Stripe page. Changes made there are reflected in NowRep automatically.

Resource Usage

If your account has an active subscription, the Billing page shows a Resource Usage overview displaying your seat usage, Talent records, portfolios, boards, storage, and document count.

• Progress bars fill as each resource approaches its limit
• Archived Talent records count toward Talent capacity until they are cleaned up
• Documents do not have a separate count limit; their files count toward storage
• Storage includes account-owned media, Showmo outputs, and stored documents
• Click Manage Members to go to the Team Members page where you can invite or manage members

To add more capacity, click Visit Billing Portal and adjust the seat quantity on your subscription.

Tip: Seat usage includes both active team members and pending invitations that have not yet been accepted.

Annual Billing

Annual plans give you one month free (pay for 11 months, get 12). You can switch between monthly and annual billing in the Billing Portal at any time.

Trials

New accounts receive a 14-day trial with full access to their selected plan. During the trial:

• A Trial badge appears on the Billing page with the trial end date
• All features of the plan are available
• A credit card is required to start the trial and will be charged automatically when the trial ends

No Subscription State

If your account has never had a subscription or has no cancellation case, the Billing page shows a plan selection screen where a user with billing.manage can choose a plan and start a subscription through the billing provider.

If a subscription ended and the account is restricted, NowRep shows the dedicated cancellation status and reactivation path instead of treating the account as a new, never-subscribed account. A decommissioned account has no customer checkout action; contact NowRep Support.

Related Pages

• Team Members & Seats — Manage who has access to your account
• User Settings — Personal preferences (theme, sidebar, calendar defaults)