Account Rebranding
Preview a new account name and address, keep historical links working, and understand when another rebrand needs support.
Your account name generates its public address. The primary account owner can change that address once through Team Settings.
Change Your Name and Address
- Go to Settings > Team.
- Find Account Name and Address.
- Enter the new Account Name.
- Click Preview Address.
- Review the exact address, including any number added when an address is already reserved.
- Click Confirm Change.
The preview is a suggestion until you confirm. If the account or address changes while you edit, preview again before confirming.
Other team members can see the current address and historical addresses. Only the primary owner can make a self-service change.
One Self-Service Rebrand
A change that gives your account a different address uses its one lifetime self-service rebrand. Further address changes need support.
Changing the primary owner, subscription or account access does not restore that allowance. A substantive support rebrand also closes any unused allowance.
A formatting correction that keeps the same address does not use the allowance. You can still make these corrections after rebranding.
For example, changing Acme to ACME keeps the current address, including a number previously added to avoid a collision.
Historical Addresses
Previous addresses appear under Historical Addresses. They keep existing Package, Showpack and Talent Portal links connected to your account.
New links use the current address. Existing access rules still apply: rebranding does not restore an expired link or grant access to private content.
Old workspace bookmarks take authorized team members to the current workspace address.
Historical addresses stay reserved to your account. Another agency cannot take one, even after retirement or account deletion.
Important: Support can explicitly retire a historical address. Links using that address then stop working; links using the current address continue normally.
Further Changes and Retries
Contact support for another rebrand or to retire or reactivate a historical address. Explain the requested change and affected links.
If a save result cannot be confirmed, click Retry Same Request. This checks the original request without applying the same change twice.
If you see a conflict, review the current account details and click Preview Address again.